Returns

  • Rooibos Miracle has a quality guarantee for its customers on all products.
  • Customers may  contact Rooibos-Miracle encase of damages/ quality errors/ allergic reactions or any product-related enquiries, these queries can be logged via email at info@rooibos-miracle.co.za
  • Rooibos-Miracle will inform the customer of all the necessary information required once a query is logged
  • Customers must inform Rooibos-Miracle of any product related queries/damages/quality errors within 30 days of the purchase date, if the complaint is logged after the 30 days no returns will be accepted and reimbursements will not be allowed.
  • The products returned will be subject to verification.
  • Rooibos-Miracle will advise if the credit request has been approved before returning the product.
  • Annique will pay the shipping costs of replacement products in the event that Rooibos-Miracle was at fault.
  • The defective products will be replaced with the same product when the product formed part of a special offer. If not a refund for an item can be requested.
  • Products can only be replaced subject to stock availability if stock is unavailable during the time of the return a refund will be processed for the returned item.
  • Credits will be made within 7 days of receipt of the returned product and the approval of the return thereof.
  • Refunds will be processed via EFT, please take note that refunds are only scheduled in certain time frames. However, the Rooibos-Miracle Customer Agent will inform the customer when the refund will take place
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